Privacy Policy
Last updated: February 15, 2026
SATORI WORLD LLC ("Satori AI," "we," "us," or "our") operates the website at satori.world and provides AI-powered conversational assistant services for local service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
When you interact with our website or services, we may collect information that you voluntarily provide, including:
- Contact information: Your name, email address, and Instagram handle when you submit our lead capture form or contact us
- Account information: Email address and password when you create an account (or authentication data if you sign in via a third-party provider such as Google)
- Payment information: Billing details and payment method information when you subscribe to our services (processed securely by Stripe — we do not store your full credit card number)
- Business information: Details about your business that you share during onboarding, including your services, pricing, FAQ answers, booking preferences, and scheduling information, which are used to train your AI assistant
- Communications: Any messages, feedback, or correspondence you send to us
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Usage data: Pages visited, time spent on pages, click patterns, and scroll depth
- Device information: Browser type, operating system, device type, and screen resolution
- Log data: IP address, access times, and referring URLs
We use PostHog for analytics, which collects anonymized usage data to help us understand how visitors interact with our website. PostHog does not sell your data to third parties.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI assistant services
- Train and customize your AI assistant based on the business information you provide
- Process your transactions and manage your subscription
- Send you service-related communications, including onboarding instructions, technical notices, and support responses
- Analyze website usage to improve our services and user experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations and enforce our terms
We do not sell your personal information to third parties. We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
How We Share Your Information
We may share your information with the following categories of third parties, solely to provide and improve our services:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication and database hosting | Account data, profile information |
| Stripe | Payment processing | Billing and payment information |
| PostHog | Website analytics | Anonymized usage data |
| Vercel | Website hosting | Standard server logs |
| GoHighLevel | CRM and lead management | Contact information from lead capture |
We may also disclose your information if required to do so by law, in response to a valid legal request, or to protect the rights, safety, or property of Satori AI, our users, or the public.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription, we will retain your data for up to 90 days to allow for reactivation, after which it will be deleted. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
You may request deletion of your personal data at any time by contacting us at hello@satori.world.
Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), encryption of data at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete personal information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to the processing of your personal information in certain circumstances
- Withdrawal of consent: Withdraw your consent to processing at any time (where consent is the legal basis)
To exercise any of these rights, contact us at hello@satori.world. We will respond to your request within 30 days.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@satori.world
- Company: SATORI WORLD LLC